As we realise that our customers are an inquisitive bunch and therefore ask us lots of questions, we have saved you the time and effort of filling in our enquiry form by answering some of them below. Please browse through, and if your question isn't listed, please give us a call on 0808 1001 777.
Emma's answer (Customer Service Department): Orders will be dispatched once payment has been cleared. Delivery can then be expected within 1-2 working days for mainland UK. If you require a timed or Saturday delivery then please call our customer service team on 0808 1001 777 for more details or state in the special instructions box when placing your order and we will contact you to let you know of the additional cost before processing you order.
Delivery to Northern Ireland, remote places and off-shore UK can take 4-5 working days. World-wide deliveries will be advised on an order by order basis. Please call us on 0808 1001 777 for more details.
Dawn's answer (Customer Service Department) : Quite simply if your order is over £90 (ex VAT)*. If your order is above then the delivery is free of charge, however if not then a Standard Delivery Charge of £3.95 is incurred**.
However, if you require a special delivery, for example before 9am, pre-noon, Saturday delivery or to remote places, then please give us a call on 0808 1001 777 so that we can find out exactly your requirements and inform you of the delivery charge which will be incurred. Alternatively please place your delivery requirements in the special instructions box provided when placing your order and we will contact you to let you know what extra costs will apply.
If for any reason the delivery charge is above the Standard Delivery Charge we will confirm this with you before proceeding with the order.
* Applies only to deliveries in mainland UK
** May be subject to weight restrictions.
Sean's answer (Head of Marketing): We accept all major credit and debit cards. You will be asked to fill in your card details when placing your order and then this will be processed by our secure online payment partner. For payments made by non-UK credit/debit cards, the exchange rate used will your bank's exchange rate at the time of processing the payment. For peace of mind our website is Versign secured.
Joanne's answer (Customer Service Manager): This is an easy one! The CCS website prices are 'special internet only prices'; and no further discount will be applied. However if you predict your order is going to exceed £500 then please contact us free on 0808 1001 777 as further discounts could apply.
Vicky's Answer (Customer Service Department): If for some reason an item you have ordered is not in stock we will contact you immediately to let you know. Normally this will only involve a slight delay for us to complete your order. However, if you require a part order with any out of stock items to follow later please contact our Customer Service Department and we can arrange this for you.
Julie's answer (Customer Service Department): Your order will be processed immediately unless the order was placed after 4.00pm or on a Saturday or Sunday. If that's the case then the order will be processed the next working day. Once the items are ready for shipping, you will be notified by email that your goods have left us.
Adam's answer (Warehouse Manager): That’s fine, just return the product(s) with all packaging and instructions to: Returns Department, Continental Chef Supplies, 2 Swan Road, South West Industrial Estate, Peterlee, County Durham, SR8 2HS. For peace of mind it might be best to obtain a 'proof of posting' certificate from the Post Office when returning items.
Once we have received your item and it is still in its original packaging then we will credit the card that the payment was made with. This can take up to 7 working days.