Continental Chef Supplies is unique in the way it structures its offering to corporate customers. It does not merely sell products but provides a turnkey advisory and support service throughout the life of a project or sale, tailored to each customer’s specific needs.
A full-service project would normally start with the Advisory Stage, where CCS can assist customers in selecting products which will truly provide them with the most appropriate and cost-effective solution.
During the Presentation Stage, customers can either arrange for product presentations to be carried out at their designated location, or they can bring their project team to CCS’s prestigious brand new London Showroom at 111 Baker Street. There, the project team can actually work on tableware settings with trained CCS staff and make additional product selections from our extensive ranges. Sample products can be ordered for more lengthy consideration or internal product review.
Once a project reaches the Quotation Stage, CCS can assist by offering sample product lists based on previous projects. This acts as an aide-memoire, to ensure essential items are not forgotten. CCS will always structure a quotation so that it represents best value to the customer based on its project needs. It should be noted that best value may not always be the cheapest price.
At the Order Stage, an Account Manager will process the order and the Project Management Team will handle the supply and logistics aspects of the order, including delivery and access issues. For large projects, CCS will also offer the services of a member(s) of the Sales Team to be on-site for assistance during the unpacking and checking-off of the delivery.
The After-Sales Stage will include follow-up by CCS sales staff in order to ensure the project is concluded to the customer’s satisfaction and any additional requirements are identified and progressed.
CCS understands that a customer’s main focus, when undertaking a project, must be on the overall success of the project, of which the supply of equipment is only a part. It is our intention to assist customers as much as they wish in order to minimise the work and stress associated with sourcing products. Of course not all customers want or need all aspects of the full service, so we tailor the service in accordance with the customer’s needs.
We believe our customers can derive significant added value from what we offer, by helping to ensure the success of their projects.
We can provide reference from customers for previous projects, including The Grove, Gleneagles, Malmaison, Hotel Du Vin and Compass. Please contact us for details.