Frequently Asked Questions

As we realise that our customers are an inquisitive bunch and therefore ask us lots of questions we have saved you the time and effort filling in our enquiry form by answering some of them below. Please skim through, and if your question listed below, please give us a call on 0800 988 8981 or fill in the enquiry form.

Your Question: When Can I Expect my Goods to Be Delivered?

Emma's answer (Customer Service Department) : Orders will be dispatched once payment has been cleared. Delivery can then be expected within 3-4 days for mainland UK. If you require a timed delivery or Saturday delivery please call our customer service team on 0800 988 8981 for more details or state in the special instructions box when placing your order and we will contact you to let you know of the additional cost before processing you order.

Delivery to Northern Ireland, remote places and off-shore UK can take 4-5 days. World-wide deliveries will be advised on an order by order basis. Please call us on 0800 988 8981 for more details.

Your Question: Are there any Delivery Charges?

Mags' answer (Customer Service Department) : Quite simply if your order is over £90 (ex VAT)* the delivery is free of charge. Under £90 and a Standard Delivery Charge of £7.50 ex VAT is incurred**.

If however you want to specify a special delivery for example before 9am, pre-noon, Saturday delivery or to remote places please give us a call on 0800 988 8981so that we can find out exactly your requirements and inform you of the delivery charge which will be incurred. Alternativly please place your delivery requirements in the special instructions box provided when placing your order and we will contact you to let you know what extra costs will apply.

If for any reason the delivery charge is above the Standard Delivery Charge we will confirm this with you before proceeding with the order.

* Applies only to deliveries in mainland UK
** May be subject to weight restrictions.

Your Question: How Do I Pay For My Goods when Ordering Online?

Antony's answer (Marketing Manager): We accept all major credit and debit cards shown. You will be asked to fill in your card details when placing your order and then this will be processed by our secure online payment partner protx. For payments made by non-UK credit/debit cards, the exchange rate used will your bank's exchange rate at the time of processing the payment. For peace of mind our website is Versign secured.

Your question: What Discount Am I Entitled To?

Joanne's answer (Web Customer Service): This is an easy one! The CCS website prices are 'special internet only prices' and no further discount will be applied. However if you are embarking on a large project and predict your spend will be over £1500 please contact us free on 0808 1001 777 as further discounts could apply.

Your Question: What happens if an item I have ordered isn't in stock?

Susan's Answer (Customer Service Department): If for some reason an item you have ordered is not in stock we will contact you immediatly to let you know. Normally this will only involve a few extra days wait for your complete order. If however you require a part order with any out of stock items to follow later please contact us in the Customer Service Department and we can arrange this for you.

Your Question: I've received my order but it's not quite what I want?

David's Answer (Warehouse Manager): Thats fine, just return the product(s) with all packaging and instructions to: Returns Department, Continental Chef Supplies, 2 Swan Road, South West Industrial Estate, Peterlee, County Durham, SR8 2HS. For peace of mind it might be best to obtain a 'proof of posting' certifictae from the Post Office when returning items.

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