Frequently Asked Questions

As we realise that our customers are an inquisitive bunch and therefore ask us lots of questions we have saved you the time and effort filling in the form by answering some of them below. Please skim through, and if your question isn't there, please give us a call on 0800 988 8981 or fill in the contact us form.

Your Question: When Can I Expect my Goods to Be Delivered?

Emma's answer: Orders will be dispatched once we have received payment. Delivery can then be expected within 3-4 days for mainland UK. If you require a timed delivery or Saturday delivery please call our customer service team on 0800 988 8981 for more details.

Delivery to Northern Ireland, remote places and off-shore UK can take 4-5 days. World-wide deliveries will be advised on an order by order basis. Please call us on 0800 988 8981 for more details.

Your Question: Are there any Delivery Charges?

Mags' answer: Quite simply if your order is over £90 (ex VAT)* the delivery is free of charge. Under £90 and a Standard Delivery Charge of £7.50 ex VAT is incurred**.

If however you want to specify a special delivery for example before 9am, pre-noon, Saturday delivery or to remote places please give us a call on 0800 988 8981so that we can find out exactly your requirements and inform you of the delivery charge which will be incurred.

If for any reason the delivery charge is above the Standard Delivery Charge we will confirm this with you before proceeding with the order.

* Applies only to deliveries in mainland UK
** May be subject to weight restrictions.

Your Question: How Do I Pay For My Goods when Ordering Online?

Antony's answer: We accept all major credit and debit cards shown. You will be asked to fill in your card details when placing your order. For payments made by non-UK credit/debit cards, the exchange rate used will be the bank's rate at the time of processing the payment.

Your question: What Discount Am I Entitled To?

Joanne's answer: This is an easy one! CCS offers attractive discounts on all larger orders so therefore follow the guide below:

Save 5% on orders over £90 ex. vat
Save 10% on orders over £150 ex vat
Save 15% on orders over £300 ex vat
Save 17.5% on orders over £600 ex vat
Save 20% on orders over £1000 ex vat

At the moment our website doesn't work out what discount you are entitled to if you spend more that £90 ex VAT but we are working on it. In the meantime if you are entitled to discount this will be discounted before your card is charged and an e-mail sent to you as confirmation

For any orders over £1500, even larger discounts can be offered. However discounts do not include Machines, Food Safety, Books, Glasses and Nick Munro. There will also be occasions where we show products with a special Internet price and no further discounts will apply.

Your Question: What happens if an item I have ordered isn't in stock?

Paul's Answer: If for some reason an item you have ordered is not in stock we will contact you immediatly to let you know. Normally this will only involve a few extra days wait for your complete order. If however you require a part order with any out of stock items to follow later please contact us in the Customer Service Department and we can arrange this for you.

Your Question: I've received my order but it's not quite what I want?

David's Answer: Thats fine, just return the product(s) with all packaging and instructions to: Returns Department, Continental Chef Supplies, 7-8 Burdon Drive, North West Industrial Estate, Peterlee, County Durham, SR8 2JH. For peace of mind it might be best to obtain a 'proof of posting' certifictae from the Post Office when returning items.

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